Does XOOT have bulk discount pricing?
Yes.
To put together a bulk deal, write to info@xoot.pro and a subject line “Bulk Order Question.”
Pricing starts with:
5% reduction in orders of 2-4 arms.
9% reduction in orders of 5-9 arms.
Etc…
Do you have international shipping?
Our current geography of “Normal Operations” is North America. This means our “Free Shipping” and the XOOT warranty and repair territory.
“Free Shipping” means that we’ll cover up to $50 USD in shipping costs of a XOOT_Pro arm; if the shipping cost goes above this amount, the customer must cover the difference.
We do ship outside North America.
Here is how it works:
- Send us an email to: info@xoot.pro,
- Title it: “Request for shipping quote”
- Include your shipping address and the arm that you are interested in.
Well, get a quote for the least expensive shipping rate (Via shippers that we trust). We deduct an additional $50 USD, (similar to Free Shipping above). Then we’ll send you a quote.
If you want to move forward, we’ll send you a link to a purchase page on with a pre-populated cart. When you pay the bill the unit will be sent to you.
Shipping does not include any duties or taxes. Once the shipment clears customs in your country, the shipper will contact you with additional for taxes and tariffs before final delivery.
Note, this is outside our the XOOT Warranty zone. If a problem arises, we’ll do our best to work with you but shipping to support Warranty issues is not covered.
What is the HDMI adaptor “XOOT Converter” included in the Wacom Kits?
Wacom makes a non-standard HDMI cable, and the converter makes a standard HDMI cable electrically look like a Wacom HDMI cable.
For the Cintiq Pro 24 you must use the “XOOT Converter” HDMI adapter, or the screen will not show the HDMI input!
The adaptor is included with all Wacom Kits as a “just in case” that a firmware upgrade starts to check for a Wacom HDMI cable and no longer accepts standard HDMI cable.
Can I attach a small screen to XOOT_Pro?
I’ve gotten a few of these questions lately. Such at the Cintiq Pro 16″.
My initial response was:
XOOT_Pro was designed for larger pen displays (22″ and above). It’s big, heavy and expensive. Why would you want to do this?
The answer I got back was:
I’m looking to get the bigger screen later. I’ll just get an upgrade kit when I choose the larger screen.
Thant seems valid, so here is what you need to consider.
Taking the Cintiq Pro 16″ as an example.
Start by getting the Document:
Go the document library: Document Library Open MT11 Screen Compatibility Guide
Step1)
Wacom Shows it has Vesa Holes OK
Step2)
Will it hang down too far? Probably not, but you would have to read the doc and measure your screen to be sure. Likely OK
Step3)
The screen weighs 4.2 lbs (1.9 kg) without optional stand The lookup table in step3 of the compatibility guide…shows the weight is in the grey area… This means, after adding 2 Weight Kits to the MT11, the screen will still be a little light. Barely OK
Step4)
Cables USB-C OK HDMI OK Power ??? I can’t find any information on the power cable to this screen. Is it powered by USB?
Step5)
Will the screen hit the XOOT_Pro arm when routing? Probably not. Likely OK
Step6)
Will the top of the screen be too high off the desk? That should not be a problem. OK
So, form just information I could find in the web, it looks promising, but the power cable is unknown.
Finally, XOOT_Pro was designed to hold big heavy screens (think Cintiq Pro 32). It a big heavy arm made with ~ 40 lbs of steel. I’ve never tested with a screen smaller than 22″. Even if the specs. say it works, everything will look out of scale and I’m not how it feel to operate.
-Chris
What about video through USB-C cables?
No. A USB Video Cable was not added by default because the USB Specs. for long cables (3m) were in flux when certifying the parts for our initial product before the production run.
However, you can add a USB-C to USB-C video cable to XOOT Pro.
Here is the process of replacing a cable in the arm: https://xoot.pro/instructions/pro/#ReplaceCable To add a new cable, you need to fish the cable through the arm.
What Cable Length:
Current HDMI and DP video cables that come with your XOOT_Pro are 3m (10 ft) long
Generally, about 1m (3.3 ft) of cable is used up going through the XOOT_Pro arm. With 2m (6.6ft) cable that comes out the back of the arm.
What USB-C type do I need for my video?
This depends on the resolution and the refresh rate and the color depth of your screen.
See: Video Bandwidth Calculator
Samples:
Cintiq Pro 27, 22
Specs: (3840 x 2160, 120Hz, 10 bit color depth)
Bandwidth Required: 32.27Gbps
Min Cable Spec: USB4 (40 Gbs)
Cintiq Pro 24, XenceLabs Pen Display 24, Huion Kamvas Pro 24/27
Specs: (3840 x 2160, 60Hz, 10 bit color depth)
Bandwidth Required: 15.68Gbps
Min Cable Spec: USB3.2 (20 Gbs)
You should be able to use a lower Spec. cable than required, but your display may not operate at it’s highest quality setting.
How do I upgrade my XOOT_Pro from one Kit type to another?
Simply, go to the page: Upgrade Kits and select what you need.
How can I make sure that my current desk setup is compatible with XOOT system?
Simply, go to the page: Desk Compatibility Guide.
How can I get XOOT_Pro spare parts?
You can buy them from our online store through accessing this link: https://xoot.pro/product-category/spare-parts/
We do keep a stock of many spare parts not listed on the website, email support@xoot.pro is have questions.
Will XOOT_Pro work with my pen display?
We have 4 XOOT_Pro Kits for specific Wacom Cintiq screens that are intended to match only one display Model:
Our “Generic Kit” is the MT11. It’s for displays with VESA mounting holes (100×100 and 75×75).
We have a list of pre-qualified displays:
However, each of these displays require using modifiers to make it compatible. (such as cable adaptors, weights, etc…)
We’ll soon be making separate product categories for each pre-qualified display. Stay Tuned…
If your display is not on the pre-qualified list
We have a document that you can go through to check if your display is compatible:
MT11 Screen Compatibility Guide
Why should I register my XOOT_Pro?
XOOT_Pro is a new product.
Registering your XOOT_Pro (by scanning the QR code on your instruction manual) will match you to the specific arm (Serial Number, Date of Manufacturer, Kit Type, etc…)
If we detect there is a problem with a manufacturing lot, we’ll be able to contact you and let you know.
Why are the touch strips on my XOOT_Pro not working properly?
There is a quick video to test touch operation:
https://xoot.pro/instructions/pro/#QuickBrakeCheck
If there is a problem:
Where can I purchase the XOOT_Pro?
The XOOT_Pro is currently only available through our website xoot.pro
I can’t find my screen type of the catalog, does it mean it’s not supported?
The XOOT_Pro MT11 and MT12 Kits are our generic kits intended to work with a wide variety of screens.
If your screen is not listed as a pre-qualified screen, you will need to go through the MT11-Screen-Compatibility-Guide to check if it will work.
How do I use my discount coupon?
Our coupon system is email-restricted, so you won’t be able to apply your coupon until the checkout step. Please complete your email information in the checkout form. Follow the steps in the video below to successfully apply your coupon:
If you have further questions please contact us at info@xoot.pro