February Progress

No update this month.  Chinese New Year has most of Asia shut down.

Finally, I had a chance to go through the XOOT website.  Added lots more information and updated old content.

Pages Added:

The MT11 kit – new general purpose Kit for Vesa Mount screens.

Desk Compatibility Guide – Will your desk work with the XOOT system?

Compare XOOT with other arm systems – Is XOOT right for you?

Instructions for XOOT assembly – A BIG THANKS to Team XOOT Honorary Member Mark Walling for spinning straw into gold.  I dumped a collection of drawings on him, and Mark turned them into a spectacular document of instructions.

Here’s some key pages that were updated:

Ergonomics – updated the contents

Screen Rotation – updated to show new screen rotation mechanism

Custom Side Panels – updated, better examples.

About – updated, added a mission statement.

There were lots of other updates, look around and see what’s new. 

*If you see mistakes or have questions.  Write back or post a comment.

One person wrote in with questions on how Kits will work when updating to a new screen.  That lead to a discussion where I leaned that I’m being overly optimistic about most people’s enthusiasm and abilities to (un-assemble a XOOT arm, install new parts then re-assemble the arm again). 

Here’s a revised Kit idea:

• We send you a complete upper arm with the new Kit pre-installed. 
• It only takes 4 screws to remove the old arm and install the new arm. 
• The old upper arm is returned in the box the new arm came in.

This makes it simple for you (the customer) to upgrade a XOOT system. 

For XOOT (the company) it gets complicated:

• Inspection of incoming arms
• Fixing any issues
• Replacing all kit cables
• Installing new kit components
• Reselling the “reconditioned” Kit at a lower price
• *Employing people to recondition XOOT units
• *Finding a place where reconditioning happens
• *Keeping a full inventory of spare parts and Kits

For a tiny sized company, supporting this model seems daunting.   However, it’s the clear choice for a better customer experience.

On the downside, the new model will increase the Kit upgrade cost.  The worst-case scenario is that a Kit upgrade will cost will be 75% the price of a complete XOOT system.  (The lower arms and clamp account for 25% the XOOT system price). 

We’re doing more research on this now.  If you have an opinion, let us know in the comments.